Plan Your Visit

We do not allow the following in our venue: outside food and drink (including water), narcotics and illegal substances, drug paraphernalia, laser pointers, spray paint, stickers, chairs, large umbrellas, sports balls, glow sticks, selfie sticks, bicycles, audio/video recording devices with detachable lenses, animals, glass containers, weapons of any kind, and any object that security/management deems unsafe or that can be used as a projectile.

All events will be mobile entry. That means your mobile device will be used to gain access to the event. Tickets will not be emailed or available for print. For a step-by-step guide on using mobile entry please visit Ticketmaster. 

The KEE is an entirely cashless venue. All points of sale will accept credit, debit or mobile pay (such as Apple Pay or Google Pay). Select points of sale at artist merchandise may accept cash.

If you are asked to provide identification (ID), you will be required to show the following:

• An official government issued ID (including foreign government issued) with name, picture and birth date; such as a driver’s licence or passport

• A secondary ID that includes name and signature or picture; such as a credit card or student ID

An expired ID may be used as long as it proves the holder’s age. If door staff has any doubt about an ID, they may refuse entry.

Photocopies or photographs (on phones) are not acceptable.

The KEE to Bala primarily operates as an 19+ venue. However, occasional, all-ages events are identified as such. Please refer to the calendar for specific information.

Please contact us at info@thekee.com for lost and found and we will do our best to find your item.

There is parking located near the venue; please allow extra time prior to your event to locate a parking space. 

We are committed to creating a safe, respectful, inclusive, and enjoyable experience for everyone. We ask that your conduct contribute to everyone’s enjoyment of the event, be legally appropriate, and not be offensive or abusive to others. For your safety and comfort, unacceptable conduct is subject to ejection and includes, but is not limited to, the following:

• Use of foul, threatening, offensive or abusive language or gestures.
• Discrimination, bullying or hate that harasses, victimizes, degrades, or intimidates an individual or group of individuals on the basis of religion, race, national origin, ethnicity, sexual orientation, gender, age, ability, physical appearance or other. 
• Harassment, including unwelcome or hostile behavior, physical contact or sexual attention.
• Fighting or any other type of violence.
• Wearing or using clothing, signs, and banners which are offensive in nature.
• Intoxication or impairment due to alcohol/cannabis or consumption of illegal substances.
• Throwing objects or interfering with the progress of the event.
• Being in possession of alcohol not purchased inside the venue.
• Being a minor in possession of alcohol or providing a minor with alcohol.
• Being in possession of weapons, illegal substances or any other prohibited items. 
• Smoking (including e-cigarettes, personal vapourizers, and cannabis) in non-designated areas. 
• Unpermitted access and breaching perimeters to the venue, VIP areas or other restricted areas.
• Any other conduct that may be deemed by Security or Venue Management to be inappropriate or which may adversely affect the safety of persons or property, or disruption of the event.

We will not tolerate any unsafe, offensive behaviour that violates of Fan Code of Conduct. Failure to abide by this Code may result in ejection, suspension from entering any or all of our venues. 

Each of us has a responsibility to report any act that goes against the values that we stand for. So, if you see something, say something. Report any safety concerns to our management team right away.